01Product Strategy
ChatlyAI — 200K to 1.2M users in eight months
An AI chat product with good retention and a user graph that kept flattening. Restructuring how conversations persisted was the unlock.
- Monthly active users
- 6x
- D30 retention
- 2.3x
- Session length
- +40%
- Revenue contribution
- $6.5M+
Problem
ChatlyAI had decent retention for an AI chat product but inconsistent growth — the kind of user graph that goes up and then flattens. Up and flattens. The product worked. Users who stuck around loved it. The problem was getting people to stick around.
Constraint
A narrow high-growth window and no time to buy the answer. SEO content took 60 days to show results, which was too slow for the moment we were in.
Decision
I went after the activation moment rather than the top of the funnel. Users who joined an active thread within their first 10 minutes had dramatically higher 30-day retention, so we made threads persist — conversations that grew and built context over time, instead of every session being ephemeral. We shipped it without announcing it, because the bet was that users would discover it and not want to leave.
Outcome
200K to 1.2M+ monthly actives in under a year. D30 retention improved 2.3x over eight months, session length rose 40%, and the work contributed to $6.5M+ in revenue.
